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1. What are the system requirements for using UTRADE Web?

- A Pentium III 500 MHz PC or above

- A monitor capable of displaying a resolution of 1024 x 768 in 256 colors or more

- 512 Mb of RAM or more

- 512K BPS modem or above

- Windows XP/Vista/7

- Internet Explorer 6.0 and above

- Mozilla Firefox 3.0 and above

- Google Chrome (Version 16 on Windows XP and Version 17 on Windows 7 are not supported, please upgrade to Version 18)

- Apple OS is currently not supported

- JavaScript enabled

- As content on our website and system is constantly updated, we recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every visit to a page.

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2. How do I clear my cache and cookies?

Internet Explorer 6

> Click Tools
> Select Internet Options
> Under Temporary Internet Files, select Delete Files and Delete Cookies
> Click OK
> Close and re-open your browser

 

Internet Explorer 7

> Click Tools
> Select Internet Options
> Under Browsing History, select Delete
> Under Temporary Internet Files, select Delete Files
> Under Cookies, select Delete Cookies
> Click OK
> Close and re-open your browser

 

Internet Explorer 8

> Click Tools
> Select Internet Options
> Under Browsing History, select Delete
> Ensure Temporary Internet Files and Cookies are ticked
> Click Delete
> Click OK
> Close and re-open your browser

 

Mozilla Firefox 2 and 3

> Click Tools
> Select Clear Private Data
> Ensure that Browsing History, Cache, Cookies and Authenticated Sessions are ticked
> Click Clear Private Data Now
> Close and re-open your browser

 

Mozilla Firefox 3.5 and 3.6

> Click Tools
> Select Clear Recent History
> Under Time range to clear, select Everything
> Under Details, ensure that Browsing & Download History, Cookies, Cache and Active Logins are ticked
> Click Clear Now
> Close and re-open your browser

 

Mozilla Firefox 9.0

> Click tools
> Select Clear Recent History
> Under Time range to clear, select Everything
> Under Details, ensure that Browsing and Download History, Cookies, Cache and Active Logins are ticked.
> Click Clear Now
> Close and re-open your browser.

 

Google Chrome 6.0

> Click Tools icon
> Select Tools
> Select Clear browsing data
> Select Empty the cache and Delete cookies and other site data
> Under Clear data from this period:, select Everything
> Click Clear browsing data
> Close and re-open your browser

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3. What will happen if I did not logout properly?

If you did not logout properly, you will not be able to re-login to your account immediately. Please call us at +6088-233022 to reset your login. The system will also reset your login automatically after 5 minutes.

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4. What are real time streaming prices?

Streaming prices means that the website is able to dynamically display and update stock data instantaneously. Please note that stock data for SGX and Bursa Malaysia are real time. Streaming prices are currently unavailable on UTRADE Mobile.

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5. What will happen if I have made too many unsuccessful login attempts

Your account will be "blocked" if you have made 3 consecutive unsuccessfully login attempts. Please call us at +6088-233022 or email to contact@utrade.com.my for further assistance.

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Whilst care and effort has been taken to ensure the accuracy of the information provided herein, UOB Kay Hian Pte Ltd does not warrant the information expressed or implied is absolutely true, correct, timely or fit for any particular purpose or use. We are not liable for any loss or damage arising from the use of this information. Use of this site may involve the electronic transmission of personal financial information. Using this site is consent to such transmission of this information; such consent is effective at all times when using this site. UOB Kay Hian Pte Ltd utilizes 128-bit browser encryption as a security standard. Usage of UOB Kay Hian Internet Trading constitutes agreement of the Terms and Conditions Governing Internet Trading. Please read it carefully before you invest. Certain information displayed on this site are links from public domain sites; if we have in any way violated any copyrights and other proprietary rights, kindly inform us immediately and we will remove the indicated content from this web-site.
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