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User Guides    
 
1. I am new to UOB Kay Hian - Utrade Web. How do I get started?

Please come to our office to open a trading account. Our counter services are located at.

Kuala Lumpur Investor Centre
Ground Floor, Menara Keck Seng, 203,
Jalan Bukit Bintang, 55100 Kuala Lumpur,
Malaysia
Tel: +603-21471888
Fax: +603-21471889

Sadong Jaya Investor Centre
11, Equity House, Block K, Sadong Jaya,
Karamunsing, 88100 Kota Kinabalu,
Sabah, Malaysia
Tel: +6088-235611
Fax: +6088-234100

Inanam Investor Centre
Ground Floor, Block D-0-3A
Lorong KK Taipan 1, Inanam,
88450 Kota Kinabalu,
Sabah, Malaysia
Tel: +6088-433899
Fax: +6088-430230

Sandakan Investor Centre (Coming Soon)
Lot 177 & 178, Ground Floor,
Block 17, Phase 2, Prima Square,
Mile 4, North Road, Sandakan,
Sabah, Malaysia
Tel: +6089-218681
Fax: +6089-218682

Alternatively, you can :

  • Contact our Hotline at +6088-233022 (East Malaysia) or +603-21471888 (Peninsular Malaysia) during operation hours

  • Speak to our Dealer Representatives (DLR) for assistance

  • Register online at https://equities.utrade.com.my/uobkhs/agreement.asp & we shall be in contact with you soon.

Our office is open from 8:30am to 5:00pm (Malaysian time) Monday to Friday except for Malaysian Public & Bursa Holidays.


Please bring along the following documents:
Citizenship Required Documents
Malaysian Citizen Identity Card (Blue)
Malaysian PR    Identity Card (Red)
Foreigners

- Valid Passport
- Work Permit/Employment Pass (where applicable)


Other Supporting Document
- Latest Pay Slip
- Latest 3 Months Bank Statement
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2. I already have a CDS account with UOBKH. How do I gain access to trade on the UTRADE Trading Platforms?

You can contact our Hot Line at +6088 233022 during operating hours, or direct to your Dealer Representative (DLR) for assistance.

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3. How long does it take to process the application?

For existing clients, it takes an average of five working days upon receiving your completed forms. For new clients, it takes five working days once your CDS and other relevant accounts are opened.

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4. What is a Central Depository System (CDS) Account (for trading in Malaysia)?

The CDS acts as a means of representing ownership and movement of Malaysian securities. CDS account holders enjoy the conveniences in obtaining electronic securities transfer and trade settlement.

A CDS account is required for trading in the Malaysian market.
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5. How do I open a CDS account?

New clients are required to visit our office to open a trading account.

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6. I am new to Online Trading. How can I learn more about the UTRADE Trading Platforms?

1. Trading Representative
2. Workshops
3. User Guides
    - Refer to our user guides for step-by-step instructions on navigating the UTRADE Trading Platforms.
4. Help
    - Read these Q&A for encyclopedic information on trading.

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7. How to update my address?

You are required to visit our office to update your address
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