Step 1: Access our homepage at http://www.utrade.com.my

Step 2: Click 'Utrade Web' button on the right section box entitled "Online Trading Login".

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For security reason, you will be prompted to change your password when you login for the first time. After your password is changed successfully, the Terms and Conditions governing Internet trading will be displayed. Clients are advised to read the Terms and Conditions carefully. 

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The UTRADE Trading Platforms will automatically prevent someone from logging into the system using an incorrect user ID or password. Please ensure the following:

- The caps lock is off as the password is case sensitive.
- You have keyed in the correct user ID and password.

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For your protection, your online account will be disabled after three unsuccessful login attempts. Please contact Client Services at +6088 233022 during operating hours for assistance.

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Please contact our Client Services at +6088 233022 during operating hours, indicating your request type (Request for User ID and/or Password). A new set of user ID and/or password will be generated and sent to you by post after verifying your particulars.

For security purpose, please note that email notifications are not accepted.

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As there are inherent risks involved when trading online due to the nature of the Internet, we endeavor to have the best and most up-to-date methods of security when it comes to your transactions within the UTRADE Trading Platforms.  

Some of the security features we have in place to protect your online trading include: 

- Multiple Firewalls 
All information from clients’ computers via the Internet is sent through safety checks before reaching our internal systems so that only authorized messages and transactions enter our servers. It also serves to deter hacking into our trading systems.  

- 128-bit SSL Encryption 
To protect your data from being tampered with during transmission, all information exchanged on the secure pages is encrypted using the 128-bit SSL encryption. Any data that you send will be scrambled into an unrecognized form before it is transmitted to our server. For more information on the SSL encryption technology, please visit 
http://www.entrust.net/ssl-resources/pdf/understanding_ssl.pdf 

- Intrusion Detection System (IDS)
The IDS provides 24x7 network security surveillance and proactively prevents security breaches to guard our websites and systems against intrusion.  

- Unique User ID and Password
You are identified uniquely by your user ID and can only log into the secured portions of the system with your password. Transactions will only be authorized with your valid user ID and password.      

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- Log out before closing the browser
To ensure that you close the session successfully, you should always log off by clicking “Logout’ on the top right corner before closing the browser.  

- Ensure you have the latest browser version 
With the latest browser version, you will have the latest updated security features for that browser.  

- Clear your cache after each session 
When you login to our UTRADE Trading Platforms, temporary files are stored in your system's cache. You can clear your cache after each session by following these steps: 

Step 1:  Select "Tools" >> "Internet Options"  

Step 2:  Select "General" tab.  

Step 3:  Click on the "Delete Files" button under the Temporary Internet Files.  

Step 4:  Tick the "Delete all offline content" and click on "OK"  

Step 5:  Click on "OK" and save the changes 

- Avoid sharing or using shared / public computers 
Sharing or using shared or public computers to access UTRADE Trading Platforms is a potential security risk on your part. If you use a shared or public computer, ensure that you disable AutoComplete, log out, and clear your cache after your session. 

- Ensure adequate security if on a wireless network 
Be certain that the wireless network has been configured to incorporate network security, including but not limited to, data encryption.  

- Check your account regularly 
Always check your order history regularly to ensure that all details are updated and there has been no unauthorized access on your account. Please inform us immediately if you suspect unauthorized access on your account. 

- Regularly update your contact details 
Keep us updated on your latest contact details to facilitate us in contacting you when necessary.  

- Protect your computer against malicious viruses 
You are advised to install and update anti-virus software. Do not install software programs from an unknown source. Certain viruses as well as programs may capture sensitive personal data without your knowledge. You can prevent this by constantly updating your anti-virus software and regularly scanning your system.  

- AutoComplete Disabled 
The AutoComplete function has been disabled to minimise unauthorised access into the system.

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- Avoid simple passwords that can be easily guessed such as NRIC numbers, birth dates. 

- Use a password that is alphanumeric and avoid sequential numbers e.g. 123456, abcdefg, qwerty.  

- Change password regularly or when you suspect that your password has been discovered or used by others.  

Note: UOBKH will never request for clients to disclose their passwords under any circumstances.

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You may change your user ID and/or password under 'Account Management'. Upon successful completion, the system will generate a pop-up message to confirm that your user ID and/or password are changed successfully.

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